Personalised prints - FAQ's

Sending us your photo?

Once you’ve placed your order we will email you with the details on how to select and send your photograph for us to use for your print. This will be in a digital format via email.

Delivery

Delivery is included in the price of the print.

As the prints are bespoke they do take a little while to create and print. They should be with you within 28 days. If you need your order sooner, please contact us and we will do our best to accommodate you.

Our prints are sent via tracked mail so someone will need to sign for the package on arrival.

Returns

All our personalised prints are handmade to order. We therefore regret that we can not offer refunds on these items except where:

•A product is damaged and/or faulty

•The product delivered is different to that ordered

•Any requested personalisation details are spelt differently to those specified in the confirmation email. Please note that we cannot offer a refund where personalisation details are incorrect due to an error made on the order by the customer.

Discounts for multiples

Because it is the time spent to create each print individually for a customer which contributes significantly to the cost, once that design has been created we can then offer discounts if you wish to order more than one of the same image. These can be different sizes and/ or colours providing they are the same image. Please email us at info@dfrostdesign.co.uk including details of what you would like to order and we will provide you with a cost for your multiple purchases.

baby silhouette print
toddler little boy silhouette print